Service
Network and infrastructure management
The layer nobody thinks about until it stops. Firewalls, switching, wireless, servers and remote access, monitored continuously, patched on a schedule, and documented well enough that somebody other than the person who built it can work on it.
Monitoring interval
24 / 7
across all managed infrastructure
Most infrastructure faults are visible in monitoring before a user notices anything.
What sits under management
| Component | What is managed |
|---|---|
| FirewallReviewed quarterly, not left at install defaults | Policy, firmware, VPN, threat feeds |
| SwitchingSegmentation limits how far an incident travels | Configuration, VLANs, port security, uplink health |
| WirelessWarehouse and clinic coverage differs sharply from office | Coverage, capacity, guest isolation, roaming |
| ServersPhysical or virtual, on premises or hosted | Patching, capacity, health, virtualisation host management |
| Remote accessThe most commonly exploited entry point at this scale | VPN or zero trust access, conditional policy |
| CircuitsWe argue with the carrier so you do not | Monitoring, failover, carrier escalation on your behalf |
Documentation is the deliverable
The most valuable thing produced in the first month is not a configuration change. It is a document set that means your network is no longer only understood by one person.
- A current network diagram showing what connects to what
- An asset register with model, serial, warranty status and location
- Firewall rule documentation explaining why each rule exists
- IP addressing and VLAN scheme
- Circuit details, account numbers and carrier escalation paths
- Credentials in a vault your business can access independently
This belongs to you, during the agreement and on the day it ends. A provider who treats documentation as their intellectual property has made switching away from them artificially expensive, which is the point.
Segmentation, in plain terms
A flat network is one large room. Anything that gets in can reach anything else, which is why an infected laptop in reception can end up encrypting a file server two floors away.
Segmentation puts walls in that room. Guest wireless cannot reach internal systems. Security cameras and building controls sit apart from business data. Payment systems are isolated, which PCI DSS requires anyway. Manufacturing equipment running an operating system that cannot be patched is contained rather than exposed.
None of this stops an initial compromise. All of it decides how much of the business that compromise reaches, which is usually the difference between an incident and a shutdown.
Common questions
Answered before you ask.
Do we have to replace our network equipment?
Not to begin with. We work with what is in place and put a refresh plan into the roadmap based on age, warranty status and risk. The exception is hardware that no longer receives firmware updates, because an unpatched firewall is an internet facing device with known vulnerabilities and it undermines everything else in the stack.
What is network segmentation and do we need it?
Segmentation divides a flat network into zones so that a compromised device cannot reach everything else. Most small business networks are flat, meaning a guest laptop, a security camera and the accounting server share the same space. Whether you need it depends on what is on the network. If you have payment systems, medical devices, building controls or manufacturing equipment, the answer is almost always yes, and several compliance frameworks require it explicitly.
Our Wi-Fi is unreliable. Is that a network problem?
Usually it is a design problem rather than a hardware one. Access points placed for cabling convenience rather than coverage, too many devices on one radio, or a warehouse specified with office grade equipment will all produce the same symptom. A site survey identifies which it is, and the fix is often repositioning and reconfiguration rather than replacement.
What happens when our internet goes down?
Monitoring detects it, usually before anyone reports it, and we open the carrier ticket and manage the escalation. Where the business cannot tolerate an outage, a secondary circuit or cellular failover is worth the cost, and for parts of Pierce County served by a single fibre route that is a genuine consideration rather than a theoretical one.
Related
What sits alongside this.
Cybersecurity services
Endpoint detection, email security, monitoring and user training.
Backup and disaster recovery
Immutable backups with tested restores and a defined recovery window.
Cloud services and migration
Azure, hybrid environments and planned server retirement.
Manufacturing
Shop floor networks, ERP, downtime cost
What is included in managed IT services
A line by line scope, including the exclusions most contracts hide.
Get a network diagram you can actually use.
The assessment produces current documentation of your network, assets and firewall configuration. Most businesses have never had one.