Contact
Talk to someone who will actually be handling your account.
No call centre and no gatekeeping. If your systems are down, call. If you are still evaluating, the assessment is the better starting point because it gives you something useful whether or not you hire us.
- Call
- (253) 555-0142
Fastest route if something is down right now
- support@manageditservicestacoma.com
Replied to within one business day
- Hours
- 7am to 6pm Pacific
Monitoring and critical response run 24 by 7
- Coverage
- Tacoma and Pierce County
Plus Federal Way, Kent, Auburn, Olympia and Gig Harbor
What to have ready
None of this is required, but having it to hand makes the first conversation far more useful than a generic discovery call.
- Roughly how many people use a computer day to day
- What software the business genuinely cannot run without
- Who handles IT now, whether that is a provider, an internal person, or whoever is most technical in the office
- What breaks most often
- Any compliance obligation you are already aware of, such as HIPAA, CMMC or an insurance questionnaire
If you are currently under contract
That is normal and it is not an obstacle. Most agreements have a notice period rather than a lock in, and the transition is planned around it. We will not ask you to break an agreement, and we will not start work behind your current provider's back.
If something is broken right now
Call rather than email. We can often help with an immediate issue before any commercial conversation happens, because an outage is a poor moment to be reading a proposal.